Professional Training Services

Comprehensive professional development programs to enhance skills and capabilities across all organizational levels.

Professional Skills Development

Our Professional Training programs are designed to enhance individual and organizational capabilities through targeted skill development initiatives. We focus on practical, applicable skills that deliver immediate value to your organization.

From customer care excellence to life-saving first aid skills, our comprehensive training portfolio addresses the diverse professional development needs of modern organizations.

Core Training Programs

Customer Care Excellence

Comprehensive customer service training to enhance customer satisfaction and loyalty.

  • • Customer service fundamentals
  • • Communication excellence
  • • Handling difficult customers
  • • Service recovery strategies
  • • Phone etiquette and skills
  • • Cross-cultural communication
  • • Customer feedback management
  • • Service quality standards

First Aid & Medical Emergency Training

Life-saving skills training for workplace safety and emergency response.

  • • Basic first aid principles
  • • CPR and AED training
  • • Wound care and bandaging
  • • Emergency assessment
  • • Shock and trauma management
  • • Medical emergency protocols
  • • Workplace injury response
  • • First aid kit management

Professional Skills Development

Essential professional skills training for career advancement and workplace effectiveness.

  • • Professional communication
  • • Presentation skills
  • • Time management
  • • Project management basics
  • • Report writing
  • • Meeting facilitation
  • • Problem-solving techniques
  • • Professional etiquette

Staff Development Programs

Comprehensive staff development initiatives to enhance organizational capacity and employee satisfaction.

  • • Career development planning
  • • Skills gap analysis
  • • Performance improvement
  • • Mentoring and coaching
  • • Team building activities
  • • Workplace wellness
  • • Stress management
  • • Work-life balance

Specialized Training Areas

Interviewing Skills

Professional interviewing techniques for HR personnel and managers.

  • • Interview planning and preparation
  • • Behavioral interviewing techniques
  • • Legal considerations in interviews
  • • Candidate assessment methods

HIV/AIDS Awareness

Comprehensive awareness program for workplace health education.

  • • HIV/AIDS facts and misconceptions
  • • Prevention and protection methods
  • • Stigma reduction and support
  • • Workplace policy development

Gender Training

Gender awareness and equality training for inclusive workplaces.

  • • Gender concepts and terminology
  • • Gender-based violence prevention
  • • Gender mainstreaming strategies
  • • Creating inclusive environments

Industrial Relations

Training on workplace relations and labor law compliance.

  • • Kenyan labor laws
  • • Negotiation and collective bargaining
  • • Grievance handling procedures
  • • Conflict resolution methods

Training Formats

On-site training
Off-site workshops
Online sessions
Blended learning
Customized programs

Course Information

Customer Care

Duration:2-3 Days

First Aid Training

Duration:2 Days

Professional Skills

Duration:1-3 Days

Certification & Follow-up

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Professional Certificates

Issued upon completion

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Refresher Training

Available as needed

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Ongoing Support

Post-training assistance

Get In Touch

Contact Shem Training & Consultancy

Ready to enhance your organization's capabilities? Contact us today to discuss your training and consultancy needs.

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Location

Muthaiga Suits

P.O Box 1206-00200

Nairobi, Kenya

Our Core Services

🤝Team Building
🔍Interviewing & Interrogation
⚖️Industrial Relations
🧠Mental Health & Wellness
👥Supervisory & Chain of Order
📊Performance Management
♻️Gender Mainstreaming
🎯Coaching for Performance
📈Sales & Marketing
👑Leadership & Supervisory Skills
💼Customer Care
👨‍💼Human Resource Management
💰Financial Management

Training Director

Mr. Joseph

"Your Guaranteed Trainer & Safety Partner"

8+
Years Experience
48+
Organizations
13
Core Services